Refund Policy

Returns

Our policy lasts 30 business days. Unfortunately, if 30 business days have passed since your purchase, we can’t offer a refund or exchange.

To be eligible for return, your item must be unused and in the same condition you received it. It must also be in the original packaging. We recommend taking and emailing a photo of the purchase if it arrives damaged.

Several goods are exempt from return to ShopMyJamaica, including perishable goods such as food, flowers, newspapers, or magazines. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted

  • Books with obvious signs of use
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once we receive and inspect your return, we will email you to confirm receipt. We will also notify you whether your refund is approved or rejected. 

If your refund is approved, we will process it, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company; it may take time for your refund to post. 

Next, contact your bank. Refunds often take time to post. 

If you’ve done all of this and still haven't received your refund, please get in touch with us at support@shopmyjamaica.com.

Sale items 

Only regular-priced items may be refunded. Unfortunately, we can't refund sale items.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at support@shopmyjamaica.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, we'll email you a gift certificate.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Shipping

You are responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, we will add the return shipping cost from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.